How to Fix Echo Show Offline but Connected to WiFi

The Echo Show is a smart display device that works with Alexa, Amazon’s virtual assistant. You can use it to watch videos, make video calls, control smart home devices, and more. However, sometimes you may encounter a problem where the Echo Show appears offline in the Alexa app, even though it is connected to the Wi-Fi network. This can prevent you from using some of the features and skills of the device.

There are several possible causes for this issue, such as a power outage, a Wi-Fi interference, a software glitch, or a device misconfiguration. In this article, we will show you some easy troubleshooting steps to fix the Echo Show offline problem and get it back online.

Step 1: Check the Power and Microphone

The first thing you should do is make sure that the Echo Show is plugged in and has power. You can check this by looking at the light ring or bar on the device. If it is solid red, it means that the microphone is turned off. Press the microphone button on top of the device to turn it on again. If it is solid blue, it means that the device is ready to receive voice commands. If there are no lights, it means that the device is not getting power. Try plugging it into another outlet or using a different power adapter.

You can also ask Alexa, “Are you connected to the Internet?” to check the network status of the device. If Alexa responds, it means that the device is online and there is no problem. If Alexa does not respond or says something like, “Sorry, I’m having trouble understanding you right now. Please try a little later,” it means that the device is offline or having connectivity issues.

Step 2: Move the Echo Show Closer to the Wi-Fi Router

Sometimes, the Echo Show may appear offline because it is too far from the router or there are some obstacles or interference between them. This can result in a weak or unstable Wi-Fi signal, which can affect the performance and functionality of the device. To fix this, try moving the Echo Show closer to the router or removing any potential sources of interference, such as metal objects, microwave ovens, cordless phones, or other wireless devices.

You can also check the Wi-Fi signal strength on the Echo Show by swiping down from the top of the screen and tapping the Settings icon. Then, tap Network and look at the Wi-Fi icon. If it has one or two bars, it means that the signal is poor. If it has three or four bars, it means that the signal is good.

Step 3: Restart the Echo Show and the Router

Another common solution for the Echo Show offline problem is to restart the device and the router. This can help to clear any temporary glitches or cache that may be causing the issue. To restart the Echo Show, press and hold the power button on the side of the device for about 10 seconds until the screen turns off. Then, press the power button again to turn it on. To restart the router, unplug it from the power source and wait for about 30 seconds. Then, plug it back in and wait for it to restart.

After restarting both devices, wait for a few minutes and see if the Echo Show reconnects to the Wi-Fi network and appears online in the Alexa app. You can also try asking Alexa some commands to test the device.

Step 4: Update the Wi-Fi Settings and the Software

If the previous steps did not work, you may need to update the Wi-Fi settings and the software on the Echo Show. Sometimes, the Wi-Fi password or the network name may change, or there may be a new software version available for the device. These changes can affect the connectivity and functionality of the Echo Show, so you need to make sure that they are up to date.

To update the Wi-Fi settings on the Echo Show, swipe down from the top of the screen and tap the Settings icon. Then, tap Network and select your Wi-Fi network. Enter your Wi-Fi password and tap Connect. If you do not see your Wi-Fi network, tap Rescan or Add a Network. If you have changed your Wi-Fi network name, you may need to forget the old network and add the new one.

To update the software on the Echo Show, swipe down from the top of the screen and tap the Settings icon. Then, tap Device Options and tap Check for Software Updates. If there is a new version available, tap Install Update and wait for the device to download and install it. The device may restart during the process.

Step 5: Reset the Echo Show

If none of the above steps worked, the last resort is to reset the Echo Show to its factory settings. This will erase all the data and settings on the device and restore it to its original state. However, this also means that you will lose all your personalization and preferences, such as your contacts, calendars, photos, and skills. You will also need to set up the device again using the Alexa app.

To reset the Echo Show, swipe down from the top of the screen and tap the Settings icon. Then, tap Device Options and tap Reset to Factory Defaults. Tap Reset to confirm. The device will take a few minutes to reset and restart. After that, you can follow the on-screen instructions to set up the device again.

Conclusion

The Echo Show is a great device that can enhance your smart home experience with Alexa. However, sometimes it may encounter a problem where it appears offline in the Alexa app, even though it is connected to the Wi-Fi network. This can prevent you from using some of the features and skills of the device.

Fortunately, there are some easy troubleshooting steps that you can follow to fix the Echo Show offline problem and get it back online. These steps include checking the power and microphone, moving the device closer to the router, restarting the device and the router, updating the Wi-Fi settings and the software, and resetting the device to factory defaults.